Keep the I, outsource the T
IT is two separate and distinct areas, Information, and Technology. Most organizations only focus on the “T” resulting in reduced profits and productivity. Let us
Practical guidance for selecting the right IT partner, understanding service models, and avoiding costly support mistakes.
IT is two separate and distinct areas, Information, and Technology. Most organizations only focus on the “T” resulting in reduced profits and productivity. Let us
A mature technology partner and an internal IT Coordinator deliver higher productivity at a lower cost than a fully staffed IT department. Remember the librarian coming
Are you hiring for technology roles of the past? Below are three roles that your business needs to evaluate and consider outsourcing based on today’s
The IT relationship between business and provider is more important than ever. A healthy relationship generates increased profitability and productivity for both parties. An unhealthy
The IT industry is consolidating at an rapid pace, especially in the Managed Service Provider (MSP) space. As a buyer, we’ve acquired firms that will
A funny thing happens when some people have success. They quit innovating and get comfortable with the status quo. This same phenomenon happens to businesses
There is a great corporate migration to Nashville right now. Companies are moving out of the high tax and regulation states like CA and NY
How do you know when it is time to change IT providers? Do you wait until some unforeseen disaster? Until you find out all their
The bad guys are real, especially on the Internet. In fact, the bad guys of the Internet are worse than those in real life. At
The idea of people actually setting money on fire is pretty humorous. Watching it happen in real life is less satisfying, wasteful even, so let’s
Going from servers to services is a lot like playing a game of Jenga. You have to pull out all the various blocks (apps) without
The impact of technology in private and family-owned businesses can be the difference in scaling up or sliding down. We have observed two key differences
What IT metrics matter the most? Is it how fast an issue is resolved? How many times the same issue reoccurs? Cost to resolve the
The COVID-19 pandemic has made businesses painfully aware of their fixed operating costs. The largest fixed costs are people, often followed by office space. Some
[vimeo 410306204 w=384 h=339] Business owners are constantly bombarded with information about fiscal responsibility and how to avoid incurring more expenses than necessary. But sometimes
Patrick Lencioni’s book, The Five Dysfunctions of a Team, clearly shows that Trust is the basis for developing high performing teams. Until this is addressed,
The DIY (do it yourself) movement has taken off with the advent of social media. Pinterest runs an entire business off of it! The two
The first step to improve your business productivity is to understand the three illusions executives have about internal IT versus outsourcing. These illusions are reinforced
Netflix has changed the way we consume video content, and grown into a streaming giant. A key to their success was knowing what parts of
Congratulations, you are part of a growing business that is about to make an acquisition! All the financials are thoroughly reviewed, corporate culture is synergistic,
Digital natives will not hang around long with a company that still things the world is flat! This shift of mentality is real and happening
Delegating is a key driver for growth and scalability in your business. You can’t do it all! Delegation does not remove responsibility, so you still
There is a time limit in sporting events is because there has to be a loser. Don’t put a time limit on relationship building, rather
[vimeo 313262571 w=384 h=339] Technology is NOT always the answer to your business needs or issues. In the video we discuss four common areas where
Client retention is an important metric for any business, especially those with a high customer acquisition cost (CAC). The old saying it’s always easier to
Do you run your technology like a plane, train, or automobile? All three will get you from point A to point B but in different
Would you build a power or water filtration plant for your business? The answer for 99% of us is no, which would make no sense. Many
The technology space is known for innovative, rapidly growing companies. The downside is finding your technology provider has moved “upmarket” and left you behind. This
Many groups provide a weekly, Onsite IT “visit” to make sure that their customer’s technology is working properly. This is based on an hourly billing
Making a decision is the first step towards maximizing return. Until that happens, we are operating in the theoretical world, not reality. Once you have
How is making a decision about what to purchase for dinner different from buying a new car? Those differences are pretty obvious. What about the
Business is all about making good decisions and then executing them. Deciding what products and services your business buys is a key driver of your
Is the first item you review when making a decision the cost? Do you think in terms of what you can (or can’t) afford? When
A good partner can make a big difference in the performance of your INTERNAL teams. Finance partners with accounting firms, legal with outside council, and
We have all heard the adage, “it takes money to make money”, and this holds true even with technology. Lack of proper investment in technology
If you wanted a reliable source of milk back in the day, you owned a cow. There was no reliable distribution network or steady supply
The emergency room is the last place anyone wants to be. It means that something unplanned and usually painful has occurred. To make matters worse,
Congratulations, you are a growing company, and now it’s time to hire an IT Director. Or is it? This role has evolved significantly over the
Your business reputation is important; you should protect it properly and train your people! Years of work go into building it, but it only takes
The new business initiative has been planned and deliverables defined, but why did it not product results? Often, we define deliverables that actually don’t tie
We all know the feeling of taking “time off” and wondering how much work we can fit in during the vacation. Spring Break is mandatory
“Those younger folks handling our technology, they know how it works,” says the business owner who has delegated all technology decisions to anyone under 30.
The shift from processing “information” to gathering “intelligence” in your business is critical to long term success. There is a big difference. Intelligent Technology is a
Does your business need an Intelligent Technology transformation? Not just a new coat of paint, but a serious remodeling. Like that starter house you bought,
“Am I getting what I’m paying for?” This is a question every business leader should ask themselves about each their budget lines items at least
Alignment of Revenue and Technology Expense is key to building an organization that can handle both the ups and downs that will occur in the
There will always be mistakes, oversights, and course adjustments made in any business. It’s human nature and how we learn. The goal of leadership should
Would you ever pre-pay for your electricity or water service years in advance, knowing that if you used LESS you would pay MORE and if
The basis for technology is the network, which affects EVERYTHING. Switches historically have only been replaced when they physically died, and firewalls have been kept
Software development has changed fundamentally in the past ten years and drastically changed hardware lifecycles. There used to be major releases every 2-4 years, and
We work best with growing firms who want proactive, executive-level IT strategy, not just help desk tickets.
If that’s you, we’d love to talk.
What You’ll Get From The Conversation:
With over 25 years of business technology experience, Glenn leads our efforts in delivering reliable IT to growing businesses looking to achieve success.
With deep experience growing companies across the US, Brett brings his expertise to every engagement and a strategic, customer-oriented approach to business relationships.
With over 25 years of growing and leading businesses, Jay understands firsthand the challenges leaders face and strive for resolution and growth.
With over 25 years of business technology experience, Glenn leads our efforts in delivering reliable IT to growing businesses looking to achieve success.
With her experience to translate business challenges into clear, practical solutions. Karen helps organizations design strategies to achieve success.
