SUPPORT CENTER
PLEASE NOTE: The Service Desk will be closed for training this Thursday, October 28th from 12:00pm - 1:30pm CST. During this time please utilize email for support requests. We will review all requests once the training as ended.
Connect to a Remote Support Session HERE
Check our our End User Education Center HERE
The Stringfellow Service Desk team is available 7:00AM to 6:00PM CST Monday through Friday, excluding Holidays.
Calls, emails, and alerts are handled during this time.
After Hours: Mon-Fri from 6:00PM - 10:00PM CST, and from 9:00AM to 1:00PM CST on weekends and Holidays. After Hours support is limited to calls only. Any email requests or alerts will be reviewed when the Service Desk opens.
| Department | Phone | Hours | |
|---|---|---|---|
| Service Desk | support@stringfellow.com | 615-386-4920 or 866-883-6010 | Monday to Friday from 7am – 6pm CST |
| Purchasing | purchasing@stringfellow.com | 615-346-4182 | Monday to Friday from 9am – 4pm CST |
| Billing | billing@stringfellow.com | 615-346-4181 | Monday to Friday from 9am – 4pm CST |
| CRM | crm@stringfellow.com | 615-550-0022 | Monday to Friday from 9am – 4pm CST |
Request Forms:
Stringfellow now has online forms available to make various requests. These forms will ensure all information is transferred securely into our ticketing system and that all required information is provided.
- User Termination Request
- New User Access Request
- New Equipment Request
- International Travel Form
- Stringfellow W-9 Form
Client Contact Form:
Stringfellow requires all Clients have an Agreement Administrator designated with us. If you need to change your POCs please download the form below and email it to crm@stringfellow.com for processing.