SUPPORT CENTER
Connect to a Remote Support Session HERE
The Stringfellow Service Desk team is available 7:00AM to 6:00PM CST Monday through Friday, excluding Holidays.
Calls, emails, and alerts are handled during this time.
After Hours: Mon-Fri from 6:00PM - 10:00PM CST, and from 9:00AM to 1:00PM CST on weekends and Holidays. After Hours support is limited to calls only. Any email requests or alerts will be reviewed when the Service Desk opens.
Our Purchasing team is available Monday through Friday from 9:00am to 4:00pm Central Standard Time.
| Department | Phone | Hours | |
|---|---|---|---|
| Service Desk | support@stringfellow.com | 615-386-4920 or 866-883-6010 | Monday to Friday from 7am – 6pm CST |
| Purchasing | purchasing@stringfellow.com | 615-346-4182 | Monday to Friday from 9am – 4pm CST |
| Billing | billing@stringfellow.com | 615-346-4181 | Monday to Friday from 9am – 4pm CST |
| CRM | crm@stringfellow.com | 615-550-0022 | Monday to Friday from 9am – 4pm CST |
Request Forms:
Stringfellow now has online forms available to make various requests. These forms will ensure all information is transferred securely into our ticketing system and that all required information is provided.
- User Termination Request
- New User Access Request
- New Equipment Request
- International Travel Form
- Stringfellow W-9 Form
Client Contact Form:
Stringfellow requires all Clients have an Agreement Administrator designated with us. If you need to change your POCs please download the form below.