Phones Occupy a Special Place In the Technology World.
They are one of the few devices that haven’t changed since Alexander Graham Bell’s first call. Their purpose is simple: to connect people together over audio. Sure, we can text, Snapchat, Twitter, and Facebook…but hearing someone’s voice is still a human connection we all want to make.
Everyone reading this has a mobile phone number, maybe even two! Interestingly, we also typically have a business phone number tied to an actual physical phone system at our office somewhere. Now, why is this? Typically, because the phone system has been in place for a while, it just works….that’s how it is. Buying a new system is expensive and doesn’t give many added features. Caller ID and Call Waiting were awesome in the 80’s but pretty standard today!
So what are we talking about? (pun intended). We are talking about moving past the concept of a phone being a physical device where you make calls from your desk to a SERVICE that you use to connect with other people via audio and/or video. People often say, “Oh, this phone system is Voice over IP (VoIP)”, but not really. Hosted VoIP is the technology behind the scenes. What we are talking about is Voice as a Service or Hosted VoIP.
You should be able to use voice services across all your devices like email. Can you imagine being able to send email from only one “special” device (make a call), while all the other devices can only read it (receive a call)? No way! Moving to the Hosted VoIP Voice as a Service model, all your devices can make and receive calls…including your trusty ‘ol desktop if you still want one!
Written by: Edward Stringfellow
