From Old School to OneDrive

Before I was ever introduced to OneDrive, I did not have a go-to place for storing and saving important information on my personal or business computer. Whether I had important files I created in Word, Excel, or PowerPoint, all my items were saved as a random file name on my desktop or placed into a folder in My Documents.

Using Microsoft Teams, from a new user perspective

Almost all workplaces utilize email and an internal messaging system to connect with team members across an organizational level. Business tools like Slack, Zoom and GoToMeeting are often implemented in many offices to help individuals work more efficiently together.

IT Metrics that Matter the Most

What IT metrics matter the most? Is it how fast an issue is resolved? How many times the same issue reoccurs? Cost to resolve the issue? All of these metrics can have a varying degree of importance depending on who you ask! Today we are going to look at the IT metrics that provide the best overall picture of how your IT is performing for your business.

Now is the time to move to VoIP

The work-from-home shift has expedited the need for businesses to evaluate their technology roadmaps and make adjustments to their technology stack.  One area that should be considered improving is the way to handle voice across a phone system.  Many offices are still using an in-office PBX which lacks the phone capabilities that are necessary for a remote workplace to function efficiently.

Technology should be a variable, not a fixed cost

The COVID-19 pandemic has made businesses painfully aware of their fixed operating costs.  The largest of these fixed costs are people often followed by office space.  Outsourcing your technology immediately changes many fixed costs into variable utilization-based costs, with a POSITIVE impact on your business efficiency.

Don’t Let the Sunk Cost Fallacy Drive your Technology Decisions

Business owners are constantly bombarded with information about fiscal responsibility and how to avoid incurring more expenses than necessary.  But sometimes the fear over "losing or spending money" leads many to stick with a decision because they already purchased a product or service, not because it's the right choice.

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Trust is crucial in a remote workplace

Patrick Lencioni's book, The Five Dysfunctions of a Team, clearly shows that Trust is the basis for developing high performing teams.  Until this is addressed, it will be difficult for any team to achieve consistent and repeatable results. Unfortunately, some managers attempt to achieve results by imposing various controls on their employees which ultimately reduces productivity and team spirit.

Your Status matters more than ever working from home!

Status is now a communications tool in your office, not something to brag about!  What we are talking about is the usage of the Status setting in Teams (or other products) to effectively communicate during the Work From Home (WFH) world we are transitioning to.

What the end of Windows 7 REALLY means

Today marks the last day that Microsoft will provide updates for the Windows 7 operating system.  Depending on who you talk to, your computer may burst into flames OR it may continue to work perfectly for the next several years.  Regardless of where you fall on the spectrum of that debate, the following three points are REALLY what the end of Windows 7 means:
Operating system updates are no longer optional
Like all your favorite cloud-based applications, you can't opt out of the changes that are made.

Do you need a technology phase shift in 2020?

If your business and technology planning are out of sync, it may be time for a technology phase shift.  Fortunately technology capability is not cumulative, skipping some steps is allowed!  The services-first, app-first approach to technology planning can enable much higher productivity without a huge lag in implementation or capital expenditure.