The Myth of Onsite IT Support

The Myth of Onsite IT support

When talking to many healthcare groups, one common question is how we handle onsite IT support needs. Let’s step back and define what onsite support should look like in today’s healthcare practice.

Gone are the days when an engineer shows up and starts tearing apart systems to replace parts. IT fixes nothing onsite today. Typically, we need eyes and ears to help identify the problem and swap a cable or maybe reboot a device.  In almost every case, remote support engineers can help with it over the phone.

Proper Onboarding Takes the Place of Onsite IT

We visit new clinic groups as part of our onboarding process. One of our engineers visits your offices to document your network closet and build diagrams. Then we know what’s there and connected, and can troubleshoot it in case something comes up. This leads to faster response times, less waiting, and happy users.

Onsite support doesn’t have anything to do with IT. Rather, IT should be from a provider who understands how to help users effectively. Over the last 20 years of IT management, we have proven that onsite support is necessary for less than 0.5% of calls. Even then, it can usually be provided via guidance to onsite staff.

Don’t Let Onsite IT Support Limit Your Practice

We support people across the US and can help your clinic group as it spreads across the region. The onsite part of IT is not relevant to today’s technology and tools. Stringfellow supports clients in 26 states across the US with a 98% customer satisfaction rate.

Don’t fall for the onsite IT support myth. Don’t let an IT provider fool you into selecting them based on geography rather than competency and maturity.

Pick your Healthcare IT partner based on where you want to be. Wherever that is, Stringfellow can support you.