IT Metrics that Matter the Most

What IT metrics matter the most? Is it how fast an issue is resolved? How many times the same issue reoccurs? Cost to resolve the issue? All of these metrics can have a varying degree of importance depending on who you ask! Today we are going to look at the IT metrics that provide the best overall picture of how your IT is performing for your business.

Technology should be a variable, not a fixed cost

The COVID-19 pandemic has made businesses painfully aware of their fixed operating costs.  The largest of these fixed costs are people often followed by office space.  Outsourcing your technology immediately changes many fixed costs into variable utilization-based costs, with a POSITIVE impact on your business efficiency.