Shifts in the MSP Industry

Not Surprising…. Another article about the significant shift in the MSP industry towards the cloud.  It surprises me that this is surprising!  We have been recommending cloud services to our Clients since we started in 2005.  The model of making money off installing servers and reselling equipment is done.  Clients want solutions YOU would use […]

Hosted VoIP Goes Mainstream

Phones Occupy a Special Place In the Technology World. They are one of the few devices that haven’t changed since Alexander Graham Bell’s first call.  Their purpose is simple: to connect people together over audio.  Sure, we can text, Snapchat, Twitter, and Facebook…but hearing someone’s voice is still a human connection we all want to […]

Digital Haves and Have Nots

Digital Haves and Have Not’s The debate about whether the future is analog or digital ended in the 80’s.  Once a PC was put on  every desktop there was no stopping the digital revolution.  Today’s debate is now around what LEVEL of participation you will have in the revolution! As the economy becomes more and more […]

Good Questions to Ask About Your IT Provider’s Business Model

Don’t Get Caught in Your Vendor’s Business Model Transition You cannot serve two masters. Some would say it’s Biblical, but I also think it is good business sense. I am seeing a LOT of companies jump on the “managed” business model bandwagon. Whether it’s managed IT, security, phones, or lawn care….okay, maybe not lawn care […]

What is IT Managed Services?

“What is Managed IT Services?” Does anyone really know what Managed IT Services are anymore?  They have certainly evolved over time, but let’s clear up what they are and are NOT. First, slapping a bunch of monitoring agents on your computers and then charging hourly to resolve issues that pop up is NOT managed services.  […]