Workforce collaboration has changed. We aren't going back to conference rooms full of people, and that's a good thing. When you are recalibrating your technology plan enabling cloud collaboration should be a part of it. This is more than video conferencing and screen sharing.
Get ready to hear a lot about the Zero Trust security model going forward. The #wfh movement has put this front and center in any technology planning discussion. This is not a fad or product to implement, it's a mindset shift that needs to occur in our technology planning.
Business communication is and will continue to be based on direct human interaction. The massive switch to online video conferencing has confirmed this during the COVID-19 situation. Voice is also a critical communication tool that is often taken for granted or not properly planned for.
No matter how good your technology plan was going into 2020, it is time to recalibrate it. The business environment has permanently changed and will not be going back to "how it was" with or without COVID-19. Thousands of workers shifted to #wfh for the first time, and guess what? They were MORE productive than they have ever been.
Data loss is something we all know happens but many don't like to talk about. We all assume it won't happen to us if we just look after our devices but the reality is that it could happen to anyone, at any time. Whether hacking takes place or we accidentally damage our devices there's a chance we're unable to recover the data we had stored in these devices.
All of us have deadlines to meet, projects to implement, meetings to attend, and a lengthy to-do list on hand. Keeping track of all the tasks you must take care of in the workplace is without a doubt challenging as daily responsibilities start piling up.
Most organizations have one central place for storing a lot of sensitive information. Some offices save documents to personal or work computers, or somewhere else on their servers. Others, including myself, rely on SharePoint for information saving and sharing.
Before I was ever introduced to OneDrive, I did not have a go-to place for storing and saving important information on my personal or business computer. Whether I had important files I created in Word, Excel, or PowerPoint, all my items were saved as a random file name on my desktop or placed into a folder in My Documents.
Almost all workplaces utilize email and an internal messaging system to connect with team members across an organizational level. Business tools like Slack, Zoom and GoToMeeting are often implemented in many offices to help individuals work more efficiently together.
What IT metrics matter the most? Is it how fast an issue is resolved? How many times the same issue reoccurs? Cost to resolve the issue? All of these metrics can have a varying degree of importance depending on who you ask! Today we are going to look at the IT metrics that provide the best overall picture of how your IT is performing for your business.