Boost revenue by implementing reliable CRM

As a business owner, you know that gaining and growing a solid base of loyal customers is crucial to the success of your venture. Therefore, the effectiveness and reliability of your customer relationship management (CRM) system will determine how far your company will go. Imagine buying a product, and it breaks the first time you […]

M365 Security: Securing devices and applications with Intune

The remote work shift puts the management of devices, applications, and data front and center in the security discussion. The firewall, local Active Directory, and VPN solutions typically don't scale or take into account the vast number of variables when users want to work from any device at any time.

Microsoft 365 Security: Securing email with Advanced Threat Protection

We covered the basic security options that are available to all M365 plans here. This is the equivalent of locking your doors at night, a good idea, but not enough if you have someone that really wants to get into your house. Unfortunately there is no equivalent of a "safe" neighborhood on the Internet, if you are utilizing email you will eventually be targeted for a break-in!

The biggest attack vector for breaking in is email.

Why business continuity plans fail

Even the best managed IT services provider (MSP) can overlook certain business continuity plan (BCP) details. This is why businesses should always be on the lookout for the following pitfalls of BCP to ensure that the plan works as it should. Over-optimistic testing The initial testing attempt is usually the most important, because it’s when […]

Working Remote: Standardize on Teams as your collaboration app

Collaboration is the act of working with someone to produce or create something. In today's workplace the words "in real time" need to be added to this. Sending emails back and forth is not collaboration, and it is certainly not productive! When working remotely it is critical to standardize on a collaboration application across your organization.

Working remote: Time to move on from internal IT support

No matter how good the technology or smart the end-user, there will always be a need for IT support. Plug and Play was a big deal in the 90's and we all know how that turned out! Getting the most out of your remote workforce requires that you provide IT support that can handle a variety of hardware, software, and end-user expectations.

Embrace tech trends and enjoy their benefits early

Tech fads often easily come off as mere gimmicks, but they can actually be an opportunity for your business to optimize processes and save money. To seize that game changer your company has been looking for, follow these tips. Be an early adopter One of the biggest factors in determining how successful your SMB will […]

From Servers to Services: Moving Day

You have made a list and checked it twice, and figured out what apps are naughty and nice. Now it is time to actually make the move from Servers to Services. The key to this final step is a well thought out migration (and fallback) plan.

A clean install is best

Unless you cannot re-install server applications properly or there is no plan to use the server for more than six months, do a clean install.

From Servers to Services: The Great Purge

What is the first thing that happens before you move homes? All of those old clothes, exercise equipment, and children's toys go off to the donation bin. This is also known as The Great Purge. The analog nature of all this stuff means that you are going to put it in boxes to haul it across the city.