Reliable QuickBooks IT Support is the backbone of most CPA and accounting firms, powering everything from client billing to payroll. But what happens when technical issues arise? At Stringfellow Technology Group, we understand how critical it is to keep QuickBooks and other IT systems running smoothly. That’s why we developed ProSafeIT—an IT support solution designed specifically for professional services firms like accountants and CPAs.
ProSafeIT keeps your QuickBooks operating seamlessly, ensuring you spend more time helping clients and less time troubleshooting software issues. Read on to find how we help and stick around until the end to learn about three recent support tickets for QuickBooks we helped our clients deal with!
Why Choose ProSafeIT for QuickBooks IT Support?
1. Reliable QuickBooks IT Support When You Need It
Our US-based team is here to provide personalized, reliable support when you need it most. With ProSafeIT, you get local assistance that understands the unique challenges of accounting work and QuickBooks specifically. No more frustrating hold times with generic support teams—we’re right here in the US, ready to assist with any technical issue.
2. Network Management and IT Security Tailored for CPAs
Accounting firms handle sensitive financial information every day. That’s why ProSafeIT includes comprehensive network management and advanced security measures designed to keep your data safe and your QuickBooks running smoothly:
- Optimized Network Performance: We monitor your network to ensure it’s reliable and fast, minimizing downtime and keeping your QuickBooks operations smooth, even during your busiest times.
- Data Security and Compliance: Our IT security measures protect sensitive client information from potential cyber threats, ensuring that your firm remains compliant with industry standards and safe from data breaches.
3. If We Can’t Help, We’ll Call Intuit for You!
You’ve got better things to do than call Intuit for QuickBooks IT support. But sometimes, QuickBooks issues require QuickBooks IT support straight from the source. With ProSafeIT, you don’t have to spend your valuable time calling Intuit.
If an issue goes beyond what we can resolve, our team will contact Intuit on your behalf, saving you the hassle. We’ll manage the process from start to finish, so you can keep focusing on your clients and doing billable hours. The next thing you know, the problem is solved, and you’re back up and running!
Comprehensive IT Solutions Beyond QuickBooks
ProSafeIT isn’t just about QuickBooks support. We’re here to support your firm’s entire IT infrastructure, providing peace of mind with services that help keep your operations running smoothly.
- Backup and Disaster Recovery: Financial data is one of the most valuable assets a firm can have, and data loss isn’t an option. ProSafeIT ensures that your critical files are regularly backed up and that a recovery plan is in place, minimizing downtime if the unexpected happens.
- Customized IT Consulting: Every firm is unique, and your IT should reflect that. We work with you to create a technology plan tailored to how your team operates. Whether you’re looking to streamline workflows or add new capabilities, our consultants provide insights and solutions that align with your business goals.
Real-World QuickBooks IT Support: How ProSafeIT Solves Common Issues for CPAs
Our team at Stringfellow Technology Group has handled a wide range of QuickBooks issues that can slow down productivity for accounting and CPA firms. Here are a few recent real-world examples that showcase how ProSafeIT provides effective, timely solutions for QuickBooks IT Support challenges:
- Ticket #1: One of our clients requested an update to QuickBooks Desktop 2024. To ensure the company file worked correctly with the new version, our team updated the company file on the hosting server and then installed the new QuickBooks version across multiple servers and workstations. This proactive support minimized downtime and ensured a smooth transition to the latest version for everyone in the office. Sweet!
- Ticket #2: Following an incremental QuickBooks update, our clients’ users were being prompted to run the QuickBooks File Doctor repair tool each time they launched the software. How annoying would that be?! Our team resolved this problem for our client with ease and stopped the problem from ever happening again, saving hours of billable accounting time, enabling the client to get back to work without interruptions.
- Ticket #3: An accountant at a clients’ business was unable to email paystubs directly from QuickBooks. We identified the problem and dug into fixing it and getting them back up and running. After assisting with these approvals and updating the paystub settings, the issue was resolved, allowing the client to email paystubs without any further obstacles. Problem Solved!
These case studies illustrate how ProSafeIT goes beyond standard support, offering hands-on, practical solutions that keep your accounting workflows running smoothly. Whether it’s managing complex updates, troubleshooting persistent issues, or configuring integrations, ProSafeIT is here to handle your QuickBooks IT needs efficiently and effectively.
Interested in seeing how ProSafeIT can support your firm?