How MSPs are helping businesses navigate the challenges of COVID-19

IT services are more critical than ever before, proving their value in the face of a health crisis and the abrupt shift to remote working. Here are some ways managed IT services providers (MSPs) are helping small companies leverage technology to support their remote teams and go about business as usual. Providing infrastructure and service […]

What is IT Managed Services?

"What is Managed IT Services?"
Does anyone really know what Managed IT Services are anymore?  They have certainly evolved over time, but let's clear up what they are and are NOT.

First, slapping a bunch of monitoring agents on your computers and then charging hourly to resolve issues that pop up is NOT managed services.