What are IT Managed Services?

“What are IT Managed Services?” Does anyone really know what IT Managed Services are anymore?  They have certainly evolved over time, but let’s clear up what they are and are NOT. First, slapping a bunch of monitoring agents on your computers and then charging hourly to resolve issues that pop up is NOT managed services.  […]

A New Technology Mindset

How often have you heard, “Well, just ask the young folks, they know how all this tech stuff works?” I often talk about technology with people of various skill levels, backgrounds, and experiences.  So what makes some people “get” technology and not others?  Well, it’s not what you think… It’s not age, experience, or maturity.  […]