Working remote: Time to move on from internal IT support

No matter how good the technology or smart the end-user, there will always be a need for IT support. Plug and Play was a big deal in the 90's and we all know how that turned out! Getting the most out of your remote workforce requires that you provide IT support that can handle a variety of hardware, software, and end-user expectations.

From Servers to Services: The Great Purge

What is the first thing that happens before you move homes? All of those old clothes, exercise equipment, and children's toys go off to the donation bin. This is also known as The Great Purge. The analog nature of all this stuff means that you are going to put it in boxes to haul it across the city.

Impact of technology in family-owned businesses

The impact of technology in private and family-owned businesses can be the difference in scaling up, or sliding down. There are two key differences we have observed in how private and family-owned businesses approach technology change and investments.

People are the process

Most family businesses are built on people with whatever resources they had at the time.

Recalibrate your technology plan: Cloud Collaboration

Workforce collaboration has changed. We aren't going back to conference rooms full of people, and that's a good thing. When you are recalibrating your technology plan enabling cloud collaboration should be a part of it. This is more than video conferencing and screen sharing.

It is time to recalibrate your technology plan

No matter how good your technology plan was going into 2020, it is time to recalibrate it. The business environment has permanently changed and will not be going back to "how it was" with or without COVID-19. Thousands of workers shifted to #wfh for the first time, and guess what? They were MORE productive than they have ever been.

From Old School to OneDrive

Before I was ever introduced to OneDrive, I did not have a go-to place for storing and saving important information on my personal or business computer. Whether I had important files I created in Word, Excel, or PowerPoint, all my items were saved as a random file name on my desktop or placed into a folder in My Documents.

Using Microsoft Teams, from a new user perspective

Almost all workplaces utilize email and an internal messaging system to connect with team members across an organizational level. Business tools like Slack, Zoom and GoToMeeting are often implemented in many offices to help individuals work more efficiently together.

IT Metrics that Matter the Most

What IT metrics matter the most? Is it how fast an issue is resolved? How many times the same issue reoccurs? Cost to resolve the issue? All of these metrics can have a varying degree of importance depending on who you ask! Today we are going to look at the IT metrics that provide the best overall picture of how your IT is performing for your business.

Technology should be a variable, not a fixed cost

The COVID-19 pandemic has made businesses painfully aware of their fixed operating costs.  The largest of these fixed costs are people often followed by office space.  Outsourcing your technology immediately changes many fixed costs into variable utilization-based costs, with a POSITIVE impact on your business efficiency.

Your Status matters more than ever working from home!

Status is now a communications tool in your office, not something to brag about!  What we are talking about is the usage of the Status setting in Teams (or other products) to effectively communicate during the Work From Home (WFH) world we are transitioning to.