Healthcare leaders at the IMGMA/KMGMA Fall 2025 Conference had one message in common: it’s harder than ever to keep practices financially healthy. Rising claims denials, shrinking reimbursements, and tighter margins are creating real pressure.
When revenue gets unpredictable, every expense is scrutinized and IT often ends up in the hot seat.
We talked to dozens of practice managers and here’s what they told us: outsourcing IT helps healthcare.
Outsourcing IT to a trusted Managed Service Provider (MSP) is one of the smartest moves a practice can make when facing a cash crunch.
Why? Because the right MSP reduces hidden costs, minimizes downtime, and gives leadership the breathing room to focus on fixing revenue—not fighting IT fires.
Why Claims Denials Put IT on the Line
When a practice is waiting weeks (or months) for revenue, any disruption compounds the pain. If IT isn’t stable, billing systems stall, patient communications break down, and staff productivity drops. That means more denials, longer delays, and lost income.
Attendees shared stories of practices stuck in this loop: revenue slowed, they cut IT spending, and systems broke down only to realize those IT issues made their cash problems worse.
The lesson? Technology is the foundation that keeps claims moving, patients scheduled, and staff productive.
How Outsourcing IT Protects Your Bottom Line
Business leaders at the conference pointed out three ways outsourcing IT to an MSP makes sense during financial strain:
- Predictable Costs Instead of Surprises Hourly IT help or “bucket of hours” contracts are impossible to budget during tight cash flow. A flat-rate MSP model provides stability—no unexpected bills, no emergency charges.
- Reduced Downtime Equals Faster Revenue Every day without working systems is a day claims don’t go out. An MSP’s proactive monitoring and fast response means billing and scheduling stay online, keeping money moving.
- Business-Focused Strategy Good MSPs don’t just fix computers—they help practices align IT with business goals. That means keeping the systems you already have running efficiently, instead of pushing costly new projects when cash is tight.
What Attendees Told Us About How Outsourcing IT Helps Healthcare
A recurring theme at the Fall 2025 conference was that practices who outsourced IT were less stressed about their financial situations. Why? Because IT wasn’t another uncertainty. They knew:
- Their systems were protected and monitored.
- Their staff had friendly support on-demand.
- Their IT spend was clear and predictable.
That stability gave them room to focus on revenue cycle management, denial prevention, and patient care—without worrying about whether their tech would hold them back.
Takeaway for Practice Leaders
When cash is tight, cutting IT feels tempting, but it’s the wrong move. Outsourcing IT to the right MSP helps you control costs, protect revenue, and keep your practice running smoothly even when reimbursements slow down.
At Stringfellow Technology Group, we’ve built HealthSafeIT, a proven playbook designed for healthcare and growing businesses. We keep technology reliable so your team can focus on patients, not passwords.
