When we meet potential clients, whether at a conference or during initial calls, one question frequently comes up: “What is HealthSafeIT, and how does it work for healthcare practices?” While the answer could involve a lot of details, we’ve found that asking questions in return often leads to a more productive conversation.
How HealthSafeIT Delivers: Understanding Your Current IT Setup
Before diving into what HealthSafeIT offers, we like to understand where a prospect is starting from. In most cases, healthcare practices fall into one of three categories of IT management:
- Fully Internal IT: An IT director or a small team handles everything, often with external help for major projects or heavy lifting.
- Hybrid Model: A mix of internal IT support with some reliance on a traditional Managed Service Provider (MSP).
- Fully Outsourced IT: A traditional MSP manages everything, monitoring systems and keeping the lights green.
Each of these models has its challenges, particularly in healthcare. Most internal or hybrid setups focus on one or two areas of IT—planning, running, or securing the environment—but rarely do they excel in all three.
Plan, Run, Secure: The Three Pillars of HealthSafeIT
HealthSafeIT is built on three critical pillars:
1. Plan:
- Most IT setups are reactive, driven by immediate needs rather than long-term strategies.
- We provide a proven roadmap tailored to healthcare practices, ensuring your technology is aligned with growth goals, compliance requirements, and budget constraints.
- For example, many practices lack a dedicated IT budget, leaving them unprepared for unexpected expenses like hardware failures or security breaches. With HealthSafeIT, we establish a clear, predictable budget that covers everything from support to security.
2. Run:
- How do you handle day-to-day IT issues like password resets, help desk calls, or project management?
- Many practices rely on a single IT person or small team, which creates bottlenecks. One person can only solve one issue at a time, tying up both the IT resource and the end user.
- With HealthSafeIT, our average resolution time is less than 8.5 minutes, with 98% customer satisfaction (CSAT). We provide responsive, remote support that scales effortlessly, ensuring every location in your practice gets the same high level of service.
3. Secure:
Security is more than antivirus software or off-the-shelf solutions. It’s about creating an end-to-end framework that includes:
- Proper offsite backups and recovery.
- A security response plan.
- HIPAA compliance protocols.
- End-user security awareness training.
With the rise of AI, bad actors now have tools that can crack improperly configured systems in a matter of hours. Luck can’t be your security strategy. HealthSafeIT provides a comprehensive approach that links all security measures into one cohesive solution.
How HealthSafeIT Delivers: The Problem with Traditional MSPs
Many traditional MSPs operate with a point solution mindset, offering a patchwork of tools and reacting only when problems arise. Similarly, internal IT setups often lack the resources or expertise to keep up with the rapidly evolving landscape of healthcare technology and security.
If you’re relying on an internal team or a traditional MSP, ask yourself:
Are they proactive or reactive?
If you’re the one pointing out issues or suggesting upgrades, that’s a sign your provider isn’t leading your IT strategy.
Do they provide clear metrics?
HealthSafeIT delivers measurable results, like resolution times and customer satisfaction rates. Can your current provider do the same?
Is your security comprehensive?
Point solutions and reactive approaches leave gaps. A complete, proactive system is the only way to stay ahead of today’s threats.
Why HealthSafeIT is Different
HealthSafeIT isn’t just another IT provider; it’s a complete solution designed specifically for healthcare practices. Our approach:
- Establishes a clear roadmap that eliminates guesswork and ensures compliance.
- Delivers responsive support that minimizes downtime and maximizes productivity.
- Builds holistic security frameworks that protect your data, patients, and practice from evolving threats.
By partnering with HealthSafeIT, you gain more than just a service provider—you gain a trusted advisor who takes ownership of your IT planning, operations, and security. Whether you have two locations or operate in 26 states, our model ensures consistent care and support across your entire organization.
Final Thoughts
The IT landscape for healthcare practices is becoming increasingly complex, but it doesn’t have to be overwhelming. With the right partner, you can move from reactive, piecemeal solutions to a proactive, comprehensive system that empowers your practice to grow securely and efficiently.