Support
The Stringfellow Service Desk is a powerful support mechanism.
Stringfellow provides Clients with a Service Desk staffed Monday through Friday, 7am – 6pm Central Standard Time. Extended hours are available from 6pm to 7am Central Standard Time. After hours requests are received by a Stringfellow on-call technician.
The Service Desk provides full support to accept, triage, assign and resolve technology infrastructure issues. Clients can contact the Service Desk via email, toll free number, or our online customer portal. Most issues can be resolved remotely and in many cases, our 24×7 monitoring application has already identified an issue and automatically opened a trouble ticket with our Service Desk. All incoming requests will be logged, assigned a priority, and worked within Service Level Specifications.
Support Request Process:
Stringfellow has several channels to request support. When requesting support, Client may use the following methods:
• Online ticket system (https://www.autotask.net/ClientPortal/login.aspx?ci=2605)
• Support email address (support@stringfellow.com)
• Support desk phone (615-386-4920, toll-free 866-883-6010, then option 1)
Client Point of Contact Form:
Stringfellow requires that all Client have the following roles designated with us:
• Administrative — Contact for overall Client account, contracts and new service approval
• Billing — Contact for invoices and payments
• User Management — Contact for adding or removing users and related services
You can download the form here.
