Support
Have you ever wanted just one number to call for all your technology needs? Do you want the ability to have your requests opened, tracked, and resolved leveraging a professional and proven process? Would you like to have an entire team of technology resources available when you need them?
Stringfellow Service Desk:
Our Service Desk is the central point-of-contact for all of your requests. By using Stringfellow for all your technology related requests, you benefit from:
- Web-based service requests. All Stringfellow Clients are able to access our Web-based service request system from anywhere to open new, verify current status, or modify active requests.
- Network and service monitoring systems. Stringfellow will monitor all your Internet-facing devices and services to ensure they are up and running 24/7. We can also setup email alerts for automatic notification of network outages.
- Remote support tools. Stringfellow will remotely view and provide direct assistance to your server and desktop devices to ensure that we maximize productivity and minimize downtime.
- Experienced technical support team. All of our support staff are ITIL and Microsoft certified with a minimum of three years experience in “real-world” technology positions. We also have high-level system, network, and consulting resources available to accommodate all of your technology needs.
- Seamless hardware and software purchasing. We source products from from all major vendors to ensure you get the best price and fastest delivery. By utilizing our service desk, you also benefit from a single invoice for all your technology purchases and asset tracking.