Large technology companies are masters of consolidation, think Microsoft, Salesforce, Apple.  They watch new technologies emerge from other groups, and then either buy or replicate that functionality.  Over time all the various DIFFERENT technologies you needed to accomplish a goal now show up under a single integrated application from a single vendor.

Email is the defacto communication standard in business today.  This is interesting considering the first email sent was in 1971, and the fax machine has come and gone since that time.  Email continues to be useful in the business environment, BUT it time to consider alternatives for many scenarios.

If what physical device you are using determines what applications and services you have access to, it's time to reevaluate your technology setup!  It still surprises me at the number of organizations still dependent on VPN, local file shares, and legacy applications.

Digital natives will not hang around long with a company that still things the world is flat!  This shift of mentality is real and happening now.  Make sure that you are keeping an open mind about how technology can improve your productivity, profits, and results.

Debt refers to the state of owing something, usually money, to another party in the future.  Technical debt is when you "borrow" from your company's FUTURE PRODUCTIVITY by not making the proper investments TODAY.  The justification is usually based on not having the actual financial capacity to invest in your business technology.

Delegating is a key driver for growth and scalability in your business.  You can't do it all!  Delegation does not remove responsibility though, so you still need some level of understanding.  Many executives and business owners struggle with the right "level" of understanding in technology.

There is a time limit in sporting events is because there has to be a loser!  Don't put a time limit on your business relationships, play the long game.

Three advantages of playing the long game with your business relationships:

Allows for investments in improving the overall relationship…this can often take time to realize a return
When relationship issues occur there is a much better chance of positive resolution and understanding
Long term relationships inspire commitment and stability for both parties

Playing the long game is the best way to manage your business relationships….if you don't see investment, understanding, and stability from your business partners it may be time to go and evaluate others.

Technology is NOT always the answer to your business needs or issues.  In the video we discuss four common areas where technology is not the answer.

Wrong people
Lack of Training
Product or Service that is on the decline
Broken Processes

Client retention is an important metric for any business, especially those with a high customer acquisition cost (CAC).  The old saying it's always easier to keep a client you have than to go and find a new one is true!  What if you could plan on not only keeping all your (profitable) Clients, but getting them to FURTHER commit to your partnership?  Now we are talking about 110% retention!
How do you achieve 110% Client retention? 
What happens to Client retention when you add real value to their bottom line?  Not only do Clients stay, they INCREASE their commitment over time.

First, there is no technology platform that provides 100% uptime, period.  Technology is too complex for that level of reliability.  The car has been around for about 120 years and they crash every day, albeit with a better survival rate.  This is similar to technology in general.