Ditch the RFP: Why You Need a New Approach to Find the Right IT Partner for Your Healthcare Group

Why You Need a New Approach to Find the Right IT Partner for Your Healthcare Group

As a multi-site healthcare group, outsourcing your IT services can help you streamline your operations and save money. However, choosing the right IT partner is crucial for the success of your business. One common approach to finding a suitable IT partner is by using Request for Proposals (RFPs). However, using RFPs to find an IT partner can be a terrible idea for several reasons.

A healthcare executive being inspired by something they are reading on a tablet

RFPs can limit your options. RFPs are typically designed for commoditized products or services with well-defined specifications and pricing models. However, IT services are complex and require ongoing collaboration and communication between the client and the vendor. By using RFPs, you limit your choices to vendors who can provide a one-size-fits-all solution. This may result in stiff, inflexible recommendations that fail to take into account the particular requirements of your healthcare organization.

(Why RFPs often suck (and how to make them better) | LinkedIn

RFPs may cause an emphasis on cost-cutting above value development.

Cost should not be the sole consideration, even though it is a crucial one. When it comes to IT outsourcing, you require a partner who can offer top-notch services, comprehends your business, and can complete projects on schedule and on budget. If you only consider cost, you can choose an IT partner who takes shortcuts, employs antiquated technology, or offers subpar customer service.

Providers need guidance to maximize healthcare cashflow

Both the healthcare organization and the vendors may find the RFP process to be time-consuming and expensive.

This often entails formulating thorough requirements, requesting bids, assessing them, and negotiating contracts, all of which can take many months and demand a large amount of resources from both parties. Vendors who devote time and money to developing a proposal might not wind up getting the job, which would be a waste of their efforts and disappointing. Furthermore, this can also lead to a lack of interest from potential vendors, particularly those who are busy with ongoing projects or have limited resources.

7 Failures from Bad RFPs | ZDNET

RFPs may not fully capture the vendor’s capability to adapt and innovate in response to new challenges.

Given today’s fast-paced business environment, your healthcare group needs an IT partner who can keep up with the latest technologies and market trends and provide innovative solutions that can help you stay ahead of the competition. Yet, by relying solely on RFPs, you may miss out on vendors who excel in these areas and may be more suitable for your needs.

To make matters worse, RFPs tend to prioritize quantitative metrics, such as pricing, response times, and compliance with technical requirements, over more qualitative aspects, such as innovation, creativity, and relationship-building. Although these quantitative metrics are crucial, they do not necessarily reflect the vendor’s ability to deliver value beyond the contractual obligations. Hence, the RFP approach may not fully reflect the potential of each vendor.

Why RFPs Waste Time – Choose a Better Approach to Finding a Great Consultant | Putnam Consulting Group (


In conclusion, choosing the right IT partner is crucial for the success of your multi-site healthcare group. RFPs may not be the most effective approach to finding a partner who can provide high-quality services, understand your business, and deliver on time and within budget. If you’re looking for a healthcare IT partner who can offer customized solutions, innovative ideas, and exceptional customer service, we invite you to contact us for a discovery call. As the best healthcare IT partner in the country, we have a proven track record of delivering outstanding results for our clients. Don’t settle for less – let us help you take your multi-site healthcare group to the next level.

Book an appointment today with us!