The work-from-home shift has expedited the need for businesses to evaluate their technology roadmaps and make adjustments to their technology stack. One area that should be considered improving is the way to handle voice across a phone system. Many offices are still using an in-office PBX which lacks the phone capabilities that are necessary for a remote workplace to function efficiently.
The COVID-19 pandemic has made businesses painfully aware of their fixed operating costs. The largest of these fixed costs are people often followed by office space. Outsourcing your technology immediately changes many fixed costs into variable utilization-based costs, with a POSITIVE impact on your business efficiency.
Business owners are constantly bombarded with information about fiscal responsibility and how to avoid incurring more expenses than necessary. But sometimes the fear over "losing or spending money" leads many to stick with a decision because they already purchased a product or service, not because it's the right choice.
Patrick Lencioni's book, The Five Dysfunctions of a Team, clearly shows that Trust is the basis for developing high performing teams. Until this is addressed, it will be difficult for any team to achieve consistent and repeatable results. Unfortunately, some managers attempt to achieve results by imposing various controls on their employees which ultimately reduces productivity and team spirit.
Status is now a communications tool in your office, not something to brag about! What we are talking about is the usage of the Status setting in Teams (or other products) to effectively communicate during the Work From Home (WFH) world we are transitioning to.
Today marks the last day that Microsoft will provide updates for the Windows 7 operating system. Depending on who you talk to, your computer may burst into flames OR it may continue to work perfectly for the next several years. Regardless of where you fall on the spectrum of that debate, the following three points are REALLY what the end of Windows 7 means:
Operating system updates are no longer optional
Like all your favorite cloud-based applications, you can't opt out of the changes that are made.
If your business and technology planning are out of sync, it may be time for a technology phase shift. Fortunately technology capability is not cumulative, skipping some steps is allowed! The services-first, app-first approach to technology planning can enable much higher productivity without a huge lag in implementation or capital expenditure.
The DIY (do it yourself) movement has taken off with the advent of social media. Pinterest runs an entire business off of it! The two biggest drivers of DIY are saving money, and being creative. Neither of these are good reasons to DIY your corporate technology! The number of businesses that are STILL taking a DIY approach to technology planning and support is surprising, and costly.
Microsoft Teams is fast becoming the go-to application for managing communication and information flow within organizations. We wrote HERE about how Teams will be supplanting email for internal communication in the near future. Many organizations don't plan their technology deployments and this is a big mistake.
However good you are at running your business, you won’t get very far without a steady stream of customers. To effectively foster customer relationships, many businesses are leveraging customer relationship management (CRM) systems. What is a CRM system? CRM is a system that allows businesses to manage, record, and evaluate their customer interactions to provide […]